Last Updated: 24 November 2025
Grounded Services respects your privacy. This policy explains what information we collect, how we use it, and how we keep it safe. It applies to all visitors who use our website or contact us through our online forms.
1. Information we collect
We only collect personal information that you choose to give us. This includes:
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Your name
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Your email address
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Your phone number
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Any information you submit in our contact or quote forms
We do not collect financial information. We do not run an online shop.
2. How we use your information
We use the information you provide for:
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Responding to enquiries
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Preparing quotes
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Following up on service requests
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Basic record-keeping
We do not use your information for any purpose you did not agree to.
3. Cookies and analytics
Our website uses cookies. These help us:
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See how people use our site
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Improve website performance
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Run Google Ads and measure ad results
Cookies do not give us personal information such as your identity or contact details.
You can manage or block cookies in your browser settings.
4. Google Ads
We run Google Ads to promote our services. Google may use cookies to show you ads based on your browsing behaviour.
We do not share your personal details with Google. We only use their tracking tools to understand ad performance.
5. How we store your information
Your information is stored securely and only accessed by authorised staff. We do not sell, trade, or give your personal details to third-party companies.
6. POPIA compliance
We follow the requirements of the Protection of Personal Information Act (POPIA). This means:
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We only collect what we need
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We only use it for the purpose you gave it
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We keep it secure
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We delete it when it is no longer required
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You may ask us to update or remove your information at any time
7. Your rights
Under POPIA, you have the right to:
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Ask what information we hold about you
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Request corrections
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Ask us to delete your information
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Withdraw consent at any time
8. Data retention
We keep your information only for as long as necessary to:
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Complete your request
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Provide ongoing services
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Meet legal or accounting requirements
After this, your information is deleted.
9. Third-party links
Our website may link to other websites. We are not responsible for the privacy practices of those sites.
10. Changes to this policy
We may update this policy from time to time. The updated version will always be posted on this page.
11. Contact us
If you have questions about this policy or want to request your data, contact us at:
